Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service (IOKUKIlatexclub@outlook.com )to make sure you send the package to the right address.

Notes：

1.Custom-order or personalised items do not have a right to 30 days refund.

2.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

3.If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

4.No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, We will process your return and refund request within 48 hours. The refund will be returned to your bank account via the original payment method within 7 to 15 days after it is approved.